Return Policy

Effective Date: 20 September 2025
Contact Email: [email protected]

1. Return Period

You may request a return within 7 days from the date the product was delivered.

2. Return Shipping Costs

Return postage/shipping must be first paid by the customer. Please keep your proof of postage as a receipt.

3. Condition of Items for Return

• Items must be returned in original condition:
    • Unused, unworn, unwashed, and with all original tags attached.
    • Packaging (if any) must be intact.
    • Returned in the original parcel box / packaging provided by Roses & Thorns.

• Items that are damaged by the customer, used, or with tags/labels removed will not be eligible for return.

4. How to Initiate a Return

To start a return, please email us at [email protected] with the following information:

• Order number

• Date of purchase/delivery

• Reason for return

• Photos of the product (especially if there is damage or a defect)

After your request is reviewed, you will be advised of where to send the item.

5. Refund Process

Once we receive your returned item and inspect it:

• If the item meets our return conditions, we will issue a 100% refund.

• Refund will be made via wire transfer to the bank account you provide.

6. Processing Time for Refunds

We aim to process returns and refunds within 5-10 business days after receipt and approval of the items. You will receive an email confirmation once the refund has been processed.

7. Communication

All return requests and communications concerning returns must be conducted via email at [email protected]. Please include all relevant details so we can handle your request more quickly.

8. Items Not Eligible for Return

• Custom-made or personalized items (unless defective)

• Clearance, “final sale” or promotional items (unless otherwise stated)

• Any item that does not meet the conditions under Section 3 above

9. Return Shipping Proof & Liability

• We recommend using a tracked shipping service for returns.

• Roses & Thorns is not responsible for items lost in transit when there is no proof of shipment.

10. Defective or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please notify us within 24-48 hours of delivery, with photos as proof. In such cases, Roses & Thorns will cover the cost of return shipping, and either replace the item or issue a full refund.